FAQS

Lola & Baxter is a fresh pet food company that creates and delivers custom fresh meal plans for dogs and cats using high-quality, human-grade ingredients and no preservatives.

We're a family-owned and operated business based in the heart of Texas. Our fresh food is gently cooked in small batches using 11 carefully selected whole food ingredients in a restaurant-grade facility, setting us apart from industry leaders who typically use only 5 ingredients. Our PHD vet-formulated recipes not found anywhere else are made with the same care and attention as a home-cooked meal, and we're committed to providing excellent customer service.

Our fresh dog food recipes are formulated to provide a complete and balanced meal for dogs of all breeds and life stages, made with high-quality ingredients that are minimally processed, and free from artificial preservatives and additives. A variety of high-quality protein options, including beef, chicken, egg, turkey, or salmon, allows you to choose the recipe that best suits your dog's tastes and dietary needs. Choosing fresh food can be a way to offer your dog a nutritious, high-quality diet that supports their overall health and wellbeing.

Lola & Baxter Fresh Dog Food is formulated to meet the nutritional levels established by the AAFCO Dog Nutrient Profiles for all life stages. Our recipes are carefully crafted to meet the nutritional needs of dogs of ages and sizes.

Lola & Baxter Fresh Dog Food is formulated to meet the nutritional levels established by the AAFCO Dog Nutrient Profiles for all life stages.

Lola & Baxter's recipes consist of approximately 50% animal-based protein and 50% fresh vegetables that come from USDA-certified sources. All of the meats used are hormone-free and antibiotic-free. Each recipe includes carrots, celery, zucchini, spinach, collard greens, green beans, quinoa, sweet potatoes, calcium phosphate, organic pumpkin seed oil, eggshell, salt, cholecalciferol, oregano, fish oil, vitamin E supplement, thiamin, iron amino acid chelate, zinc gluconate, copper gluconate, riboflavin, kelp, and turmeric. Lola & Baxter Fresh Dog Food is formulated to meet the nutritional levels established by the AAFCO Dog Nutrient Profiles for all life stages. Our PHD vet-formulated recipes not found anywhere else are made with the same care and attention as a home-cooked meal.

Yes, Lola & Baxter's recipes are made with high-quality, human-grade ingredients that are safe and nutritious for dogs. Human-grade ingredients are those that are fit for human consumption, meaning they meet the same standards as food that we would eat ourselves. This ensures that Lola & Baxter's fresh food is made with the same care and attention as the food that we eat.

Yes, Lola & Baxter's recipes are free from preservatives, additives, and fillers. We believe in using only high-quality, minimally processed ingredients to ensure that your dog gets the most nutritious and healthy meals possible. Our meals are made fresh, vacuum-sealed, then frozen before delivery to ensure that we never have to use any artificial preservatives or additives. We also do not use any fillers, such as grains or soy, which are often added to commercial dog food to reduce costs.

Yes, Lola & Baxter's recipes are grain-free and contain quinoa as the sole source of grain. Quinoa is often referred to as a grain due to its similar texture and nutritional profile to grains like rice or wheat. However, technically speaking, quinoa is not a grain. It is a seed that comes from a plant called Chenopodium quinoa, which is a member of the same family as beets and spinach. Quinoa is a complete protein, gluten-free, and a healthy addition to a dog’s diet.

To place an order, click the "Get Started" or "Take Quiz" button to answer a few quick questions that will help us tailor a fresh meal plan that’s a fit for your pet.

Lola & Baxter offers flexible delivery options based on your location, and the frequency of your delivery will depend on your pet’s needs. You can change, pause, or cancel a scheduled order up to 48 hours before your next delivery date.

Shipping is included for all Lola & Baxter subscribers.

Yes, you can change your order or delivery schedule at any time by signing into your user account.

Yes, you can skip any unprocessed orders at any time by signing into your user account.

We want to ensure that you are completely satisfied with your purchase, which is why we offer a 100% satisfaction guarantee. If for any reason you are unhappy with your Lola & Baxter meals, we will make it right or give you a refund.

The food is packaged in eco-friendly, insulated boxes and shipped with reusable freezer packs to ensure freshness.

Our fresh food has a shelf life of up to 4 months if stored in the freezer. Once thawed, it should be kept in the refrigerator and consumed within 7 days for optimal freshness.

Lola & Baxter provides customized feeding instructions based on your dog's age, weight, and preferred meal plan. For more information, please feel free to reach out to our customer care team.

We recommend gradually transitioning your pet to our food over the course of 7-10 days. Start by mixing a small amount of our food into your pet's current food and gradually increase the amount of our food while decreasing the amount of their old food. This will help prevent any digestive issues and allow your pet to adjust to our food more easily.

Lola & Baxter's meals are made with gentle, easily digestible ingredients. However, if your pet has a sensitive stomach, consult with your vet before changing their diet.

Yes, you can mix Lola & Baxter's food with other food if you'd like.

Yes, you can freeze the food for up to six months.